What should I do if my order has been despatched but not arrived?
- If your order has not arrived within seven working days, please get in touch with us and we will follow up with the courier
- Our orders are usually picked up by the couriers from our office in the afternoon of the day of despatch. Occasionally, the courier picks them up the following morning
- For urban areas in the North Island, delivery is usually 1-2 days
- For urban areas in the South Island, allow 2-3 days
- Allow 2-3 extra days on top of this for rural addresses
- We will send you tracking details. You can track your parcel with New Zealand Couriers or Post Haste for updates. The Product code will be the short prefix (e.g. LH, E40) and the Ticket number a string of numbers
- The couriers both provide network status information may also provide some explanation for a delay. Check with New Zealand Couriers or Post Haste
- However, parcels sometimes do go on a bit of an adventure and can occasionally take a week or two. Why is a mystery to us. Fortunately, it doesn’t happen often