I have a problem with my station. What should I do?

Category: Support
  • First check is of your system. Conduct a physical check of your sensor suite and remote transmitters. Are the anemometer wind cups and vane spinning freely? Is the rain gauge blocked? Are the cables intact and undamaged?
  • Check your console/receiver is plugged in and power jack is firmly seated. Power down and power up again.
  • Have there been any changes to your computer system, firewalls or any power outages or lightning storms?
  • Check your manuals. There are some excellent troubleshooting tips there
  • Check our resources page and FAQs to see if we have some info to help you
  • If things are still a mystery, get in touch
  • Go to our reporting form and answer the questions
  • We need to know all the components your system is made up of. Use our info sheet to help you identify parts and models. Photos are also good
  • Email is the best way to get that info to us. It means you can send us photos and screen shots, for the trickier questions it gives us time to mull the answer, and often we have a help sheet we can email back to you