If the item is in stock and once payment has been confirmed, we ship orders usually within one to two business days
There are the occasional events during the year where we might take a little bit longer, but these are usually noted in our News section. An example is the New Zealand Fieldays, in mid-June. We close for about two weeks over Christmas and New Year and reopen in early January.
We do keep most common products and parts in stock
If you require multiples of a specialist product, we may need to order in for you
Back-ordered items usually take six weeks from when we order from the factory
If you do have a project coming up, please get in touch with us to discuss things in advance, even if things are still up in the air. We will see what we can do to assist
If your order has not arrived within seven working days, please get in touch with us and we will follow up with the courier
Our orders are usually picked up by the couriers from our office in the afternoon of the day of despatch. Occasionally, the courier picks them up the following morning
For urban areas in the North Island, delivery is usually 1-2 days
For urban areas in the South Island, allow 2-3 days
Allow 2-3 extra days on top of this for rural addresses
We will send you tracking details. You can track your parcel with New Zealand Couriers or Post Haste for updates. The Product code will be the short prefix (e.g. LH, E40) and the Ticket number a string of numbers
The couriers both provide network status information may also provide some explanation for a delay. Check with New Zealand Couriers or Post Haste
However, parcels sometimes do go on a bit of an adventure and can occasionally take a week or two. Why is a mystery to us. Fortunately, it doesn’t happen often
