FAQs

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Support

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Can I send my Davis system in for repairs?

  • We ask that you get in touch with us first before sending your station in
  • This is because we can usually diagnose problems via a discussion with you
  • If we decide your station needs to come in to us, at that stage we will let you know about the paperwork and process, likely costs and wait time
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Do you calibrate stations or sensors?

  • We do not have the ability to calibrate Davis Instruments stations or sensors
  • We can run a functional workshop test of equipment and sensors to check they are still operating within certain limits
  • Davis sensors leave the factory calibrated. If you require individual factory calibration reports, you can purchase a NIST calibration at the time of purchase. Please contact us for further information re factory time lines and pricing
  • Have a look at the specifications sheets on our resource page. These will give you details about accuracy and in some cases, sensor drift over time. If the spec sheet you need isn’t there, please email us and we will send one out
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Do you sell Davis Instrument parts?

  • Yes, and we keep all the most common parts in stock. Many but not all of those parts are listed on our website
  • Don’t see what you need on the website? Please get in touch with a part number or a photo and we will see what we can do. Even quite obscure stuff from decades ago is still tucked away in our store
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Do you service weather stations?

  • We can do. However, we don’t do anything you cannot do yourself. We follow the same basic steps outlined in our handout. If you want to get to know your station better and save some money, we recommend having a go yourself
  • Please get in touch to discuss cost, timelines and paperwork before sending your station in
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How do I service my station?

  • We have guides for the Vue and the VP2 on our Resource page
  • Check out the Davis Instruments videos on our Resource page
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I have a problem with my station. What should I do?

  • First check is of your system. Conduct a physical check of your sensor suite and remote transmitters. Are the anemometer wind cups and vane spinning freely? Is the rain gauge blocked? Are the cables intact and undamaged?
  • Check your console/receiver is plugged in and power jack is firmly seated. Power down and power up again.
  • Have there been any changes to your computer system, firewalls or any power outages or lightning storms?
  • Check your manuals. There are some excellent troubleshooting tips there
  • Check our resources page and FAQs to see if we have some info to help you
  • If things are still a mystery, get in touch
  • Go to our reporting form and answer the questions
  • We need to know all the components your system is made up of. Use our info sheet to help you identify parts and models. Photos are also good
  • Email is the best way to get that info to us. It means you can send us photos and screen shots, for the trickier questions it gives us time to mull the answer, and often we have a help sheet we can email back to you
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Is there a warranty?

  • Yes. The manufacturer warranties (Davis Instruments, Kestrel and all other brands we sell) are all twelve months for manufacturing defects.
  • We honour our obligations under the Consumer Guarantees Act
  • During the warranty period we will, at our option, either repair or replace the product free of charge.
  • Our workmanship on repairs is warranted for 90 days
  • See our terms and conditions page and returns policy for more

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What if I didn’t buy my Davis station from you?

  • Please get in touch. We will do what we can to help and we can usually find a solution
  • We cannot honour warranties for products bought from other businesses, so if it is a warranty matter, please contact them in the first instance
  • Stations bought overseas will have a different frequency set up to New Zealand and replacement parts may not be compatible. All products we service and sell have to comply with NZ regulations for radio communications, so you may need to convert your system at your own cost. Please contact us, as we can usually convert stations to NZ and then conduct a repair